FAQ

I’m a beginner gamer - can you recommend some games to start with?

Great to have you here! Our friendly team is happy to chat further with you about your interests and help you find the perfect games to start off with. We were all beginner gamers once and our experience and knowledge can ensure that you have the best initial experience possible.

How often is your site updated with new content?

We like to stay as up to date as possible with what’s happening in the gaming world here at ISO World. This allows us to pass on this information as soon as possible to our customers. We update our website as soon as any fresh news becomes available!

If I need a game guide that isn’t currently listed, can I reach out for help?

Of course! Please feel free to reach out to us through our contact page and one of our experienced team members will be in touch with you shortly. We will make sure that you get your hands on the right guide for your game.

How long will my delivery take?

Depending on your location, standard shipping generally takes 3-5 business days and express shipping takes 1-2 business days. International shipments can take up to 10 business days depending on the country. Please note, there are delays in shipment to some overseas locations due to the COVID-19 situation.

Shipping Policy

What is your refund policy?

We understand that sometimes you may experience a change of mind about your purchase or receive an item that is faulty or damaged in some way. Please see our Refund Policy for more information. Alternatively, contact our team for help.

Return & Refund Policy

I still don't understand how to play a game, what can I do?

Our friendly team is always here to help! Please get in touch with us and one of our experienced staff members will be able to share their knowledge or direct you to the right place to find out more.

The item I want is sold out, what can I do?

Luckily, we place orders very regularly with our suppliers. It is likely that your item will be back in stock in no time! Please feel free to reach out if you would like to know the approximate date your items will be available to order.

I already have one game in the bundle, what can I do?

We’ve created categories for our games to make it easier for you to create your own custom bundle. They are categorised by price, difficulty and other specifics. Please feel free to reach out and we can let you know more about our system.